Frequently Asked Questions

Everything you need to know about our luxury collections and services.

What sizes do you offer in your collections?

Our collections are designed to celebrate the female form, offering a range of sizes from XS to XL. Please refer to our detailed Size Guide on each product page to find your perfect fit.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the seal is broken.

Are your materials sustainably sourced?

At Scarlett Gasque, we prioritize quality and ethics. We work closely with boutique suppliers to ensure our silks, laces, and hardware meet high environmental and ethical labor standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Can I track my shipment once it has been sent?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.